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Free shipping on orders above 89$.
Due to Eid holidays, order deliveries might be delayed.

FAQ

Q: When I will receive my order?

 

Please note that the total lead time of delivery is:
 Warehouse processing time (1 business days) + Courier Shipping time (see below)
EGYPT-4-7 Days
JORDAN-2-3 Days
LEBANON-2-3 Days
ALGERIA-6-7 Days
IRAQ-5-8 Days
MOROCCO-3-4 Days
TUNISIA-6-7 Days
BAHRAIN-1-2 Days
KUWAIT-3-5 Days
OMAN-2-3 Days
KSA-3-5 Days
UAE-2-3 Days

 *Delivery times may be extended for remote areas. The days mentioned provide a guideline, shipping timeframes may be subject to change due to several factors such as customs clearance, the accuracy of contact details, delivery addresses, the response of receiver upon delivery attempt, etc.
**Business days are from Saturday to Thursday excluding any public holidays.
We are working with our logistics partner to improve delivery lead time to ensure our customers receives their order at the earliest possible dates.

Similarly, you Login to Nohanabil.com using your email & password, check the order history tab for all the information on your orders.
If you have any further question, please reach out to our customer service team on the following number :
Call us

 800-NOHA(6642)
08:30 am – 5:00 pm – (UAE Time)

Email us
[email protected]
We love hearing from you! We will get back to you within 1 business day

 


Q: What’s the status of my order? Can I cancel the order?

 

At NOHA NABIL BEAUTY, it is our intention to ensure our customers are satisfied with their purchases from us.
Cancellation
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service on +971 92014758   to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.
RETURNS POLICY
• Please note due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase. Please contact our customer care team for refund inquiries.

 


Q: How do I place my order? Can I get support from Noha Nabil team in placing the order?

You can track the progress of your order anytime in the My Orders section of your account.
You can navigate through our products, add to the cart and go to check-out to purchase the products. Please make sure an accurate delivery address is mentioned to avoid any friction in the delivery process.
We do offer Cash on Delivery service to most of the countries we serve.
In case if you need further assistance in placing the order, please don’t hesitate to contact our customer service team :
Call us

Phone:800-NOHA(6642)
08:30 am – 5:00 pm – (UAE Time)

Email us
[email protected]

 


Q: What are the charges for arranging delivery to my address? How much do I have to spend to qualify for free shipping?

Following are the delivery fee and threshold for free delivery for each country.



 

 

 

 


 

Q: Why am I being asked to pay customs while receiving the packages? How much tax & duty will I be charged?

 

Customs duty and clearance charges will be applied at checkout if applicable and there will be no additional charges to be made upon delivery. No Duty & customs clearance is applied for orders delivered within UAE , KSA ,KUWAIT ,OMAN, & BAHRAIN.
We are calculating the estimated amount of duty & customs clearance for each shipment and the same will be reflected on the check-out page, accordingly, it will be collected from the customer.
Since these charges are not applied by Noha Nabil it is difficult to foresee what these charges may be as these can vary depending on various factors; including order value, products ordered, quantities and country. Due to the same reason, you may not see the same customs duty & charges for all the orders you may place at your address.

 

 

Q: How do I return damaged / wrong items?

RETURNS  POLICY
• Please note due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase. Please contact our customer care team for refund inquiries.
 REFUND  POLICY

• Request should be made for exchange or return their purchases within 14 days from the delivery date of order.
• Once the product is returned to our warehouse in the required condition, we treat the refund directly through the payment method used for placing the order.
• If you paid by credit card, the value of the products returned will be credited to your card.
• If you paid by cash on delivery, the value of products returned will be transferred to you via bank transfer.
• The refunds can take up to one month to be completed depending on the working process and rules of the courier company and logistics. Thank you for your understanding.
• We reserve the right to reject the return of products that are not returned in accordance with our return policy.
• In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt. In case of a return, you will get a refund of the amount paid on the returned item minus the promotion amount applied.

 

 

Q: Do you have any offline store or location?

Our Kiosk is operating in Mirdiff City Centre during normal working hours . 

 

 

Q: How do I track my order?

You can track the progress of your order anytime in the My Orders section of your account. information

Alternatively, you can visit https://www.aramex.com/us/en/track/shipments and use the air waybill number to track your orders.
If you have any further question, please reach out to our customer service team on the following number:
Call us

Phone: 800-NOHA(6642)
08:30 am – 5:00 pm – (UAE Time)

Email us
[email protected]
We love hearing from you! We will get back to you within 1 business day


 

 

Q: Where is my order shipped from?

At this moment we are shipping all our orders from UAE. We are working hard to extend our domestic operation in most of the region subsequently it will have a favorable impact on delivery timing.

 


Q: My package says delivered, but I haven't received it!

If the tracking information indicates that the parcel has been delivered and you have not actually received it:

If other people live with you at the same address, check that they have not taken receipt of the parcel or refused the delivery.
If you live in an apartment block with a concierge service, check that the person in charge has not taken receipt of the parcel.
Check that a card notifying the attempted delivery of your shipment has not been left in your letterbox. Follow the instructions on the card for further information on collection methods or additional delivery attempts.

'The majority of orders are delivered on time and without delay; however, sometimes the shipping status may read “delivered” when you have not actually received your parcel. In some cases, the courier charged with delivering your parcel will be able to provide further information on the shipping status.

How can I contact the courier?

You can call Aramex call center 600 544000 .Please make sure you have air way bill number of your order to refer your concern with Courier Company .

 


Q: Do you ship to my country?

We are shipping our products to following list of countries :
UAE
KSA
KUWAIT
BAHRAI
OMAN
EGYPT
JORDAN
LEBENON
ALGERIA
IRAQ

MOROCCO
TUNISIA

 

  

Q: Why I have been asked to provide my ID for delivery?

It’s a process followed by courier companies to ensure goods are being delivered to the right person.

 


Q: Do you deliver to any pick-up location?

We are working on this area to extend our services to the customer. Soon it will be available.

 


Q: Do you ship to PO Box?

Unfortunately, we are not able to provide this service at this moment.